GBH – Gaudete Bruder Holding s.r.o. Address: Dlouhá 730/35, Staré Město, 110 00 Prague 1, Czech Republic Company ID: 10975187 Email: info@gbhdefence.com Web: gbhdefence.com

Operator: GBH – Gaudete Bruder Holding s.r.o. (hereinafter referred to as “Company” or “Provider”)

1. Introductory Provisions

1.1. These terms and conditions regulate the legal relationship between GBH – Gaudete Bruder Holding s.r.o. (hereinafter referred to as “Provider”) and customers (hereinafter referred to as “Client”) using security services, consultations, and related products offered on the Provider’s website.

1.2. The Client can be either an individual or a legal entity.

1.3. The terms and conditions are binding for all orders placed through the Provider’s website.

2. Order and Contract Conclusion

2.1. The Client orders services or consultations through the Provider’s website.

2.2. After submitting the order, the Client receives confirmation via email, whereby the contract is concluded.

2.3. The Provider reserves the right to refuse an order in case of doubts about the authenticity of data or serious reasons preventing the provision of the service.

3. Price and Payment Terms

3.1. The prices of services and consultations are stated on the website and are final (without hidden fees).

3.2. Payment is possible in advance by bank transfer, credit card, or other methods according to the website’s offer.

3.3. The invoice is issued and sent electronically.

4. Cancellation Terms and Withdrawal from Contract

4.1. The Client can cancel an ordered consultation no later than 48 hours before its start without charge.

4.2. If cancelled less than 48 hours before the start of the consultation, a cancellation fee of 100% of the service price is charged.

4.3. For custom services and long-term contracts, withdrawal from the contract is not possible without prior agreement.

5. Liability and Warranties

5.1. The Provider guarantees a professional level of services, but is not responsible for the Client’s decisions and actions based on the consultations provided.

5.2. The Provider is not liable for interruption of service provision due to force majeure (e.g., internet outage, government intervention, security risks).

6. Personal Data Protection (GDPR)

6.1. The Provider processes personal data in accordance with GDPR (EU 2016/679).

6.2. Personal data is stored only for the purpose of service provision and will not be provided to third parties without the Client’s consent.

6.3. The Client has the right to request deletion of their data or correction of inaccurate information.

7. Out-of-Court Dispute Resolution

7.1. The Client has the right to use out-of-court dispute resolution through the Czech Trade Inspection (www.coi.cz).

7.2. The Provider undertakes to resolve complaints and grievances without undue delay.

8. Final Provisions

8.1. These terms and conditions are valid and effective from January 1, 2024.

8.2. The Provider reserves the right to change the terms without prior notice, with changes not applying to already concluded contracts.

8.3. All legal relationships are governed by the law of the Czech Republic.